Return & Refund Policy
Effective Date: 18 February 2026 | Last Updated: 18 February 2026
Important: All ALLUKRAFT products — including aluminium pergolas, glass railings, profile louvers, and shower partitions — are custom-manufactured as per your specific design, dimensions, colour, profile selection, and glass specifications. Due to the bespoke nature of our products, standard returns or exchanges based on change of mind are not accepted.
1. Why Returns Are Not Applicable for Custom Products
Every ALLUKRAFT product is built to order. From the moment your order is confirmed, our team begins:
- Custom cutting — aluminium profiles and glass are cut to your exact site measurements
- Custom coating — powder coating (plain, textured, or wood-look) is applied in your chosen colour and finish
- Custom hardware — fittings, brackets, hinges, and mounting systems are selected and assembled per your design
- Custom glass processing — toughening, lamination, frosting, or back-painting is done per your specifications
Because every item is unique to your project, it cannot be restocked, resold, or repurposed for another customer. Therefore, returns due to change of mind, change of design preference, or order cancellation after production has started are not possible.
2. When Returns / Replacements ARE Accepted
Manufacturing Defect Guarantee: If your delivered product has a genuine manufacturing defect, ALLUKRAFT will take full responsibility — we will either repair the product or manufacture a brand-new replacement at absolutely no extra cost to you.
Returns and replacements are accepted only in the following cases:
| Defect Type | Example | Our Resolution |
|---|---|---|
| Wrong Colour / Finish | You ordered walnut wood-look but received plain black powder coat | Re-coat or replace at no cost |
| Wrong Design | Product does not match the approved design drawing or specification sheet | Rectify or manufacture new unit |
| Incorrect Size | Dimensions do not match the confirmed measurements (beyond ±3mm tolerance) | Re-fabricate to correct size |
| Wrong Material | Material supplied differs from what was confirmed (e.g. different glass thickness, wrong profile section) | Replace with correct material |
| Coating / Surface Defect | Peeling, bubbling, uneven coating, visible scratches from factory | Re-coat or replace affected parts |
| Structural / Hardware Defect | Broken welds, faulty hinges, non-functional sliding mechanism, cracked glass (not from site handling) | Repair or replace defective component |
3. How to Report a Defect — Step-by-Step Process
- Inspect on delivery — Check the product carefully at the time of delivery or installation. Note any visible issues immediately.
- Report within 48 hours — Contact us within 48 hours of delivery with clear photographs and a written description of the defect.
- Our team inspects — Our quality team will review the photos and, if needed, schedule a site visit to verify the issue.
- Resolution within 7–15 working days — Once the defect is confirmed, we will either repair the product on-site or take it back for re-manufacturing. Repaired or new product will be delivered and installed within 7–15 working days depending on the scope.
Note: Defects reported after 48 hours will still be reviewed on a case-by-case basis. However, we strongly recommend inspecting and reporting immediately upon delivery for the fastest resolution.
4. What Is NOT Covered
The following situations are not eligible for return, replacement, or refund:
- Change of mind after order confirmation or production start
- Colour or design preference change after manufacturing
- Damage caused during customer-side handling, transport, or third-party installation
- Normal wear and tear after installation
- Damage from improper use, modification, or exposure to conditions beyond product specifications
- Minor variations in colour shade (±5%) due to batch differences in powder coating — this is standard in the industry
- Glass micro-scratches visible only under specific light angles — inherent to toughened glass manufacturing
5. Refund Policy
Since all products are custom-made:
- Before production starts: Full refund minus any design/engineering charges already incurred
- After production starts: No refund — material has been cut, coated, and processed to your specifications
- Manufacturing defect: No refund needed — we repair or replace at our cost. If repair and replacement are both not possible (extremely rare), a full refund will be processed within 15 working days
6. Cancellation Policy
- Before production: You may cancel your order and receive a full refund (minus any design/survey charges)
- After production has started: Cancellation is not possible as materials have been custom-processed
- Production typically begins within 2–3 working days of order confirmation and advance payment
7. Products Covered Under This Policy
This policy applies to all ALLUKRAFT custom-manufactured products:
- Aluminium Pergolas (system-fit, profile, retractable, glass skylight, iron)
- Glass Railings (balcony, staircase, terrace — frameless and framed)
- Aluminium Profile Louvers (ceiling louvers, elevation/facade rafters)
- Glass Shower Partitions (frameless and aluminium profile-framed)
- All associated hardware, fittings, glass, and coating work
8. Contact Us for Returns or Defect Reports
Reach out through any of the following channels:
When reporting a defect, please include:
- Your order number or name
- Clear photographs of the defect (multiple angles)
- Description of the issue
- Your contact number and preferred time for site visit (if needed)
9. Our Commitment
At ALLUKRAFT, every product is built with precision and care. We stand behind the quality of our manufacturing. If something goes wrong on our end, we make it right — no questions asked. Your satisfaction and trust are the foundation of our business.
This policy is governed by the laws of India. For any disputes, the jurisdiction shall be Hyderabad, Telangana. ALLUKRAFT reserves the right to update this policy. Changes will be posted on this page with an updated effective date.
Frequently Asked Questions
| Can I return a custom-made product if I change my mind? | No. All ALLUKRAFT products are custom-manufactured as per your specific design, size, colour, profile and glass requirements. Returns due to change of mind are not accepted. |
| What if there is a manufacturing defect in my order? | If there is a manufacturing defect — such as wrong colour, wrong design, incorrect size, or wrong material — we will either repair the product or manufacture a new replacement at no extra cost. |
| How do I report a defect or issue with my order? | Contact us within 48 hours of delivery via WhatsApp (+91 9634330298), call, or email with photos and a description of the issue. Our team will inspect and resolve the matter promptly. |
| Is there a warranty on ALLUKRAFT products? | Yes. All products carry a manufacturing defect guarantee. Structural issues, coating defects, and hardware failures covered under warranty are resolved free of cost. |